A very belated happy new year to all, and a big thank you to all our wonderful customers throughout 2011 and 2012.
Thanks for all the great feedback over 2011 and the response to our survey of existing customers as to how we could improve our service to you. The response was overwhelming and a real eye opener, well done to you all, changes to our cleaning packages have already been made thanks to the replies from our letters to you, over 3500 of you responded, we can only thank you so much for your input.
Gone are the bronze silver and gold packages you all enjoyed so much for the past 5 years, out with the old and in with the new!!
These cleaning packages are exclusive to Masterclean ® so you won’t find them anywhere else, tailored to what you our clients have been asking for, all in one cleaning packages that are not available anywhere else. Providing you with the very best cleaning, sanitising and protection you will find.
We still offer the same discounts on carpet and upholstery cleaning in Exeter, Devon, Somerset and Dorset and look forward to serving you throughout 2012.
Hello and happy new year to all, here are a few pictures of the dirt which we remove when we clean rugs in our workshops, they hold a tremendous amount of dry soil which must be removed before any further cleaning takes place, take a look as our process is impossible to carry out on your premises, we offer a free collection and delivery service and you can book your cleaning conveniently with one free call to our booking lines. Call 0800 169 6050 free any time.
Please call back here shortly, we will publishing some alarming photos of a terrible experience a client from Devon has recently been through when they chose the wrong company to clean their carpets, very alarming indeed so dont miss it !
Another essential update from a client visited only last week, thank you for the glowing recommendation Mrs. G and many thanks for your permission to quote you on your previous carpet cleaning experience.
Masterclean has such nice, happy staff. My husband and i are so pleased, our curtains look lovely and smell so fresh.
The carpets cleaned on my hall stairs and landing look beautiful.
I did mention and show your technicians before they left my lounge carpet cleaned 2 years ago by another very local to me carpet cleaning company who boasted membership of the NCCA and other organisations.
On completion of the work carried out by this so called expert and NCCA member he said my polypropylene carpets were the best carpets to clean. I told him ” excuse me they are not polypropylene carpets but 80/20 wool mix”, at which point he said, I’ve cleaned them as polypropylene, never mind, they should be ok !!!
However they have never been the same since and he is responsible for damaging them, since cleaning them the pile of the lounge carpet appears flat and dry, it was all a very disappointing and expensive episode.
He (the so called NCCA trained carpet cleaning company) also cleaned my neighbours and my friends carpets as well, they too are very unhappy with the man and the service he supplied to us, it was quite obvious he did not have a clue what he was doing.
They too are extremely unhappy with him and none of us will ever let him back in our houses ever again neither will we be recommending his services to anyone else.
I am most appreciative to Masterclean for offering to attempt to rectify the damage done to my carpet by him and look forward to seeing your technicians once again.
I would not hesitate in recommending Masterclean your company and technicians to anyone in the future because they were obviousely extremely experienced and very professional in everything they did explaining everything thoroughly to me so i understood exactly what was happening and why.
My husband and I have been very impressed and commend your technicians for their hard efforts and wonderful workmanship, your office staff were excellent.
Finally i must say your technicians were an absolute pleasure to have in our home and such very nice friendly people. Thank you.
Mrs. G. Exeter, EX1.
Article written with the permission of Mrs. G By….
Masterclean ® The most highly recommend upholstery and carpet cleaning in Devon and beyond, guaranteed.
***Masterclean ® would like to make clear, that the recommendation and report quoted in this article are not Masterclean’s ® words but those of Mrs. G of Exeter EX1. Unfortunatly Mrs.G has already received unwanted, inappropriate written approaches from the perpetrator even though he has not been named in this article!!! Using words such as ’serious allegations’ and ‘highly damaging comments’ requesting she withdraw and have her recommendation and report removed.
Anyone is entitled to their opinion and there is such a thing as freedom of speech, approaches of this nature are very worrying to an innocent pensioner and as such we have now obscured her full name.
Mrs. G is quite entitled to report and give permission to quote her previous poor experiences to anyone she wishes to including Masterclean ®.
Any further incidences of this nature towards our client will leave Masterclean ® little option but to publish the perpertrators name within this ‘true’ account.
Our thanks go to Mrs. Cafaro of Exeter in Devon for her kind recommendation of our services, and permission to use it on the homepage of our new website.
We appreciate it Mrs. Cafaro and look forward to seeing you again soon. Lets see if Mr. Smith chooses to copy this article like he did the last one, as you so kindly pointed out to us, thanks again Mrs. Cafaro you are obviously just as aware as we are as to the childish yet illegal theft of Masterclean ® website and blog content.
We can assure you Mrs Cafaro that all his plagiarism and copying has been noted, logged and saved for some time! And yes we do agree with you, he should not be allowed to get away with it, we are working on that Mrs. Cafaro, so check back from time to time.
Hello to all and a quick update as to what has been going on recently behind the scenes.
We have been tremendously busy over the past 6 months or so since christmas, working long into the night on occasions. Our figures are incredible to date, beating all previous years, we will see what occurs during the latter half of the year as to how business is effected. But our extreme thanks goes out to everyone for their ongoing bookings and support, we really do appreciate it aswell as all your wonderful upholstery and carpet cleaning recommendations.
A few terrible disasters have been observed recently also, one in particular springs to mind. Two completely ruined silk rugs, damaged by some local cleaning company, they were in fact window cleaners who claimed to the customer that they clean many silk rugs on their travels.
Well if thats the case i guess we will be hearing from some more customers and insurance companies shortly. Please beware, rug cleaning in Devon or anywhere for that matter is a very specialised field of which many claim to be experts in, unfortunately on this occasion things went wrong, and there was nothing we could do for the customer apart from liase with her insurers.
Another awful mistake ended not quite so terribly, the client involved just had to deal with soaking wet carpets for 3 days. These proclaimed experts were carpet cleaning association members, so shame on them.
Irritating but after turbo dryers were put in place the situation was soon under control. We have recently seen videos on the internet of companies cleaning carpets, and all we can say is they are literally jet washing the carpet!!!
Far too much water, far too much heat, no matter how much suction they have. No matter how excellent they tell you they are and how appropriate they tell you their cleaning methods are, trust us, it’s total rubbish.
Why use a 10 foot plank to break an ants back!!! ( You know what i mean ?) of course you do. Have a little finesse for goodness sake, and treat customers furnishings and carpets with a little respect and care.
Why would we blast a carpet with over 500 psi of water pressure, and 90 degrees of heat and steam, when it doesnt require even half that to get it really clean. Why would we use 100 litres of water when we can do the same job with less than half that.
Quite simply we wouldn’t, because we know what we are doing and we know it is both unneccesary and damaging.
We must also take this opportunity to wish the family of Mrs. Pribergs of Exeter our deepest condolancies on her passing. A lovely and very talented Lady. She will be missed by all the staff. Especially Spencer who always called to clean her carpets.
On a more positive note, all Masterclean ® technicians have had their equipment updated for the 3rd time in 3 years! New machines and tools have been manufactured for Masterclean ® to bring you the very best in upholstery and carpet cleaning in Devon, Dorset and Somerset. Cleaner, Fresher, Drier carpets, we guarantee it.
That’s it for now, we will try to update again shortly.
Kindest Regards.
MASTERCLEAN ®
The most highly recommended upholstery and carpet cleaning in Exeter, Devon, Plymouth, Torbay, Somerset, Dorset and beyond, Guaranteed.
CLEANER, DRIER, FRESHER CARPET AND FURNISHINGS, GUARANTEED!
