Mrs. G. Of Exeter And Her NCCA Carpet Cleaning Specialist !!!
Another essential update from a client visited only last week, thank you for the glowing recommendation Mrs. G and many thanks for your permission to quote you on your previous carpet cleaning experience.
Mrs. G Carpet Cleaning Exeter 12/8/2010.
Masterclean has such nice, happy staff. My husband and i are so pleased, our curtains look lovely and smell so fresh.
The carpets cleaned on my hall stairs and landing look beautiful.
I did mention and show your technicians before they left my lounge carpet cleaned 2 years ago by another very local to me carpet cleaning company who boasted membership of the NCCA and other organisations.
On completion of the work carried out by this so called expert and NCCA member he said my polypropylene carpets were the best carpets to clean. I told him ” excuse me they are not polypropylene carpets but 80/20 wool mix”, at which point he said, I’ve cleaned them as polypropylene, never mind, they should be ok !!!
However they have never been the same since and he is responsible for damaging them, since cleaning them the pile of the lounge carpet appears flat and dry, it was all a very disappointing and expensive episode.
He (the so called NCCA trained carpet cleaning company) also cleaned my neighbours and my friends carpets as well, they too are very unhappy with the man and the service he supplied to us, it was quite obvious he did not have a clue what he was doing.
They too are extremely unhappy with him and none of us will ever let him back in our houses ever again neither will we be recommending his services to anyone else.
I am most appreciative to Masterclean for offering to attempt to rectify the damage done to my carpet by him and look forward to seeing your technicians once again.
I would not hesitate in recommending Masterclean your company and technicians to anyone in the future because they were obviousely extremely experienced and very professional in everything they did explaining everything thoroughly to me so i understood exactly what was happening and why.
My husband and I have been very impressed and commend your technicians for their hard efforts and wonderful workmanship, your office staff were excellent.
Finally i must say your technicians were an absolute pleasure to have in our home and such very nice friendly people. Thank you.
Mrs. G. Exeter, EX1.
Article written with the permission of Mrs. G By….
Masterclean ® The most highly recommend upholstery and carpet cleaning in Devon and beyond, guaranteed.
***Masterclean ® would like to make clear, that the recommendation and report quoted in this article are not Masterclean’s ® words but those of Mrs. G of Exeter EX1. Unfortunatly Mrs.G has already received unwanted, inappropriate written approaches from the perpetrator even though he has not been named in this article!!! Using words such as ’serious allegations’ and ‘highly damaging comments’ requesting she withdraw and have her recommendation and report removed.
Anyone is entitled to their opinion and there is such a thing as freedom of speech, approaches of this nature are very worrying to an innocent pensioner and as such we have now obscured her full name.
Mrs. G is quite entitled to report and give permission to quote her previous poor experiences to anyone she wishes to including Masterclean ®.
Any further incidences of this nature towards our client will leave Masterclean ® little option but to publish the perpertrators name within this ‘true’ account.
The choice is his.
