Last week Masterclean®’s technicians called at Mrs.G’s house to rectify the damage caused to her carpet by a local cleaning company using inappropriate cleaning methods, equipment and solutions for the job in hand ie. they cleaned a wool carpet as if it were manufactured from polypropylene having misidentified the fibres, thus leaving the carpet ‘unfit for purpose’ and to all intents perhaps damaged beyond repair.

Mrs G’s carpet was cleaned in the above way by a company presently advertising the claim they are the “no1 choice” for carpet cleaning in Devon and Exeter, proclaiming themselves to be Devon’s “premier” domestic and commercial carpet cleaners, boasting membership of the National Carpet Cleaners Association ie (NCCA) and the Devon Trading standards scheme ‘Buy With Confidence’ !!!

Upon reading Masterclean®’s blog on the matter (knowing they were the guilty party refered to) albeit their company’s name was never mentioned, this NCCA member made numerous attempts both by mail and telephone to bully and intimidate Mrs G into withdrawing her justified legitimate complaints with a view to silence her, at which point Mrs G ageed to allow Masterclean ® write to the company in question, which we did.

Masterclean®’s resulting correspondence, amongst other things, informed them we would disclose their company’s identity to the public via Masterclean®’s blog should their harrassment of Mrs G not immediately cease. Mrs G has not been bothered by them since, which is just as well. They however, best read carefully should Masterclean ® decide to do so in the future.

Irrespective of unprofessional, inadequate service, dished up to members of the public masquerading as expertise, further attempting to intimidate and harrass customers who voice genuine concerns about poor inadequate service and workmanship in order to keep them silent, is unforgivable.

Having called for Masterclean®’s assistance to try to rectify the awful state her wool carpet had been left in, Masterclean ® attended Mrs G’s house last week and sucessfully carried out the job, much to Mrs G’s relief. Furthermore, we are pleased to report that Mrs G has since telephoned Masterclean®’s head office and spoken to the technician who carried out all the expert rectification work Mrs G’s wool carpet required, to once again make it pristine and the following is the gist of Mrs G’s conversation with him, and we quote:

I felt i had to call you to offer my thanks once again for the expert carpet cleaning rectification work you carried out in our home last week.

I really cannot thank you enough. Both my husband and myself are totally delighted with the results of the work, our carpet looks like it did when it was first put down, even my husband commented on how wonderful it looks and it now feels like wool again, soft under foot and wonderfully clean.

Your technicians explained everything so thoroughly, even giving myself and husband a small chemistry lesson before they began, informing us of exactly what was going to happen and more importantly, why.

Everything was carried out in such a friendly professional manner and as i said before we really cannot thank you enough.

One thing is certain, you have a customer for life, we will never go to any other company for our carpet and upholstery cleaning, we really are so grateful.

Thank you for your kind words Mrs.G, (we know you and your family are reading this), and we appreciate them very much. Thank goodness we were able to rectify the damage caused, it was a tricky process carried out with the utmost care and we are so happy we could help.

Please Note:

Everyone should beware and remember, that being a member of a carpet cleaning association or trading standards scheme does not guarantee a good “expertly executed” job, and is quite evident from Mrs. G’s experience. It is a fact that individuals can attain fully qualified paid up membership of various cleaning associations and trading standards schemes with very little knowledge or indeed even effort. In fact they may have never physically cleaned a carpet, an article of furniture, a valuable rug or curtains and still qualify!!!

The individual who cleaned Mrs G’s wool carpet and virtually ruined it, has operated as a company in the cleaning industry waving the banner of the “National Carpet Cleaners Association” and “Devon Trading Standards Buy With Confidence Scheme” for some years yet could not tell the difference between wool and polypropylene, that is a fact !!!

It is not the first time by any means, this particular company has come to Masterclean®’s attention.

Talk is cheap and self praise is no praise at all, so when refering to oneself as “Devon’s premier no1 choice” carpet cleaners, it is as well to thoroughly, and exhaustively learn the profession beforehand, since the truth will always come out, Masterclean ® know this as does Mrs G of Exeter EX1 . Unfortunately some people, do not speak out and suffer in silence. They should grasp Mrs G’s banner and contact Masterclean ®.

We will take up their cause for them.

When you need carpet cleaning in Devon to the highest possible standard, from the most highly recommended carpet cleaning in Exeter and beyond call Masterclean® free on 0800 169 6050.

Or visit our website here Masterclean®

Another essential update from a client visited only last week, thank you for the glowing recommendation Mrs. G and many thanks for your permission to quote you on your previous carpet cleaning experience.

Mrs. G Carpet Cleaning Exeter 12/8/2010.

Masterclean has such nice, happy staff. My husband and i are so pleased, our curtains look lovely and smell so fresh.

The carpets cleaned on my hall stairs and landing look beautiful.

I did mention and show your technicians before they left my lounge carpet cleaned 2 years ago by another very local to me carpet cleaning company who boasted membership of the NCCA and other organisations.

On completion of the work carried out by this so called expert and NCCA member he said my polypropylene carpets were the best carpets to clean. I told him ” excuse me they are not polypropylene carpets but 80/20 wool mix”, at which point he said, I’ve cleaned them as polypropylene, never mind, they should be ok !!!

However they have never been the same since and he is responsible for damaging them, since cleaning them the pile of the lounge carpet appears flat and dry, it was all a very disappointing and expensive episode.

He (the so called NCCA trained carpet cleaning company) also cleaned my neighbours and my friends carpets as well, they too are very unhappy with the man and the service he supplied to us, it was quite obvious he did not have a clue what he was doing.

They too are extremely unhappy with him and none of us will ever let him back in our houses ever again neither will we be recommending his services to anyone else.

I am most appreciative to Masterclean for offering to attempt to rectify the damage done to my carpet by him and look forward to seeing your technicians once again.

I would not hesitate in recommending Masterclean your company and technicians to anyone in the future because they were obviousely extremely experienced and very professional in everything they did explaining everything thoroughly to me so i understood exactly what was happening and why.

My husband and I have been very impressed and commend your technicians for their hard efforts and wonderful workmanship, your office staff were excellent.

Finally i must say your technicians were an absolute pleasure to have in our home and such very nice friendly people. Thank you.

Mrs. G. Exeter, EX1.

Article written with the permission of Mrs. G By….

Masterclean ® The most highly recommend upholstery and carpet cleaning in Devon and beyond, guaranteed.

***Masterclean ® would like to make clear, that the recommendation and report quoted in this article are not Masterclean’s ® words but those of Mrs. G of Exeter EX1. Unfortunatly Mrs.G has already received unwanted, inappropriate written approaches from the perpetrator even though he has not been named in this article!!! Using words such as ’serious allegations’ and ‘highly damaging comments’ requesting she withdraw and have her recommendation and report removed.

Anyone is entitled to their opinion and there is such a thing as freedom of speech, approaches of this nature are very worrying to an innocent pensioner and as such we have now obscured her full name.

Mrs. G is quite entitled to report and give permission to quote her previous poor experiences to anyone she wishes to including Masterclean ®.

Any further incidences of this nature towards our client will leave Masterclean ® little option but to publish the perpertrators name within this ‘true’ account.

The choice is his.

Our thanks go to Mrs. Cafaro of Exeter in Devon for her kind recommendation of our services, and permission to use it on the homepage of our new website.

We appreciate it Mrs. Cafaro and look forward to seeing you again soon. Lets see if Mr. Smith chooses to copy this article like he did the last one, as you so kindly pointed out to us, thanks again Mrs. Cafaro you are obviously just as aware as we are as to the childish yet illegal theft of Masterclean ® website and blog content.

We can assure you Mrs Cafaro that all his plagiarism and copying has been noted, logged and saved for some time! And yes we do agree with you, he should not be allowed to get away with it, we are working on that Mrs. Cafaro, so check back from time to time.

Thanks again for your kind words.

Carpet Cleaning Devon And Exeter, To The Highest Standards Available, Guaranteed.

Hello to all and a quick update as to what has been going on recently behind the scenes.

We have been tremendously busy over the past 6 months or so since christmas, working long into the night on occasions. Our figures are incredible to date, beating all previous years, we will see what occurs during the latter half of the year as to how business is effected. But our extreme thanks goes out to everyone for their ongoing bookings and support, we really do appreciate it aswell as all your wonderful upholstery and carpet cleaning recommendations.

A few terrible disasters have been observed recently also, one in particular springs to mind. Two completely ruined silk rugs, damaged by some local cleaning company, they were in fact window cleaners who claimed to the customer that they clean many silk rugs on their travels.

Well if thats the case i guess we will be hearing from some more customers and insurance companies shortly. Please beware, rug cleaning in Devon or anywhere for that matter is a very specialised field of which many claim to be experts in, unfortunately on this occasion things went wrong, and there was nothing we could do for the customer apart from liase with her insurers.

Another awful mistake ended not quite so terribly, the client involved just had to deal with soaking wet carpets for 3 days. These proclaimed experts were carpet cleaning association members, so shame on them.

Irritating but after turbo dryers were put in place the situation was soon under control. We have recently seen videos on the internet of companies cleaning carpets, and all we can say is they are literally jet washing the carpet!!!

Far too much water, far too much heat, no matter how much suction they have. No matter how excellent they tell you they are and how appropriate they tell you their cleaning methods are, trust us, it’s total rubbish.

Why use a 10 foot plank to break an ants back!!! ( You know what i mean ?) of course you do. Have a little finesse for goodness sake, and treat customers furnishings and carpets with a little respect and care.

Why would we blast a carpet with over 500 psi of water pressure, and 90 degrees of heat and steam, when it doesnt require even half that to get it really clean. Why would we use 100 litres of water when we can do the same job with less than half that.

Quite simply we wouldn’t, because we know what we are doing and we know it is both unneccesary and damaging.

We must also take this opportunity to wish the family of Mrs. Pribergs of Exeter our deepest condolancies on her passing. A lovely and very talented Lady. She will be missed by all the staff. Especially Spencer who always called to clean her carpets.

On a more positive note, all Masterclean ® technicians have had their equipment updated for the 3rd time in 3 years! New machines and tools have been manufactured for Masterclean ® to bring you the very best in upholstery and carpet cleaning in Devon, Dorset and Somerset. Cleaner, Fresher, Drier carpets, we guarantee it.

That’s it for now, we will try to update again shortly.

Kindest Regards.

MASTERCLEAN ®

The most highly recommended upholstery and carpet cleaning in Exeter, Devon, Plymouth, Torbay, Somerset, Dorset and beyond, Guaranteed.

CLEANER, DRIER, FRESHER CARPET AND FURNISHINGS, GUARANTEED!

We suppose at first glance it looks very good, certainly looks good on the website. And at first glance the unsuspecting consumer could be fooled by it.

But please be cautious about this particular kind of guarantee. The person in question is not really offering you anything, it’s just words. After all you are getting your carpets or upholstery cleaned for that purpose! So they should be cleaner and fresher , they should feel softer, otherwise why clean them if you cannot at least promise your customer this.

What’s more if the the owner operated cleaning firm cannot, at least, promise you that then they should not be in this business and the clean should be free!

We don’t think this kind of guarantee is worth the paper or website it is written on.

When contemplating upholstery and carpet cleaning in Somerset seek out a company with a registered trademark within its field for a 100 % guarantee of the companies expertise.

Try to find as many carpet cleaning recommendations as possible from the firm in question and do not be bamboosled or fooled by videos and cheap talk you may find on the internet and believe us there is plenty of that going on at present.

There seems to be an awful lot of “self proclaimed” experts, with way too much time on their hands, on the internet right now, so please be very careful, it is all too easy to “walk the walk” but you will only find out just how good the guarantee they offer is when the you know what hits the fan!

The best and most honest advise we can offer if you need carpet and upholstery cleaned is this, and we have said this many times before, carpet and upholstery cleaning IS NOT ROCKET SCIENCE, and should not be made to “sound” that difficult. Yes it can be phsically difficult depending on your constitution and yes there are certain rules that must be folowed in order to avoid disaster!

But now we see certain unscrupulous companies in your area are taking advantage of the internet to peddle their services cheaply. Experience is the key. Over the years and through training many technicians to do what we do so well, we have discovered some individuals have a natural flair, others, no matter how hard you push them do not have what it takes to become a dedicated upholstery and carpet cleaner, it really is not as easy as some believe, stamina is just one quality you need, and there are many others required if you wish to call yourself a Master Cleaner!

The first thing you need is customers, happy customers, and it’s these that are so difficult to get..why? because it costs alot of money to get them, that is where the internet comes in, now, these previoulsey hardly heard of cleaners have a way to promote themselves for nothing. Many of them have very, very little in the field experience but have all day long to sit at home and learn how to become an internet marketeer!

It costs them nothing to promote themselves via blogs and u tube, videos and articles. Unfortunately for them we know the truth, we know exactly how long they have been trading, we know how good or bad a job they do. It’s our business to know.

We keep our friends close and any potential competitors, know matter how small the set up is even closer, that is one of the reasons we have been so succesful in this business for so many years.

If you are seeking a guarantee, because an unscrupulous carpet cleaning marketeer makes you believe you must have one or else! then choose a company that is truly highly experienced in what they do. They should have a trademark that describes the services they offer, and the standards they work to, They should have thousands of delighted clients with recommendations to back up what they say throughout many counties of the Uk.

Finally, it should be realised that the owner of such a highly regarded mark would NEVER mislead a consumer, their trademark is awarded to them through rigourous use in the public domain, and without the thousands of happy customers the mark would not be able to exist.

We know of only one that has fulfilled that criterea for over 27 years and continues to do so.

Yes that’s right……MASTERCLEAN ® of Exeter.

The most highly recommended upholstery and carpet cleaning available…Guaranteed.